My short term goal was to see if I could get a better rate and enough cash back to pay off my credit cards which would give me a much lower interest rate on a car loan.
However, they said not to worry, the credit card companies would all refund me the overage.
However, just to be on the safe side, I sent the checks out by priority mail which meant that I could track when they were delivered.
Within a couple of days, all but one of the credit card companies not only thanked me for my recent payment but also claimed that a refund check was on its way.
The reason I owed Citi bank that much money was because their Amex card was the one I used the most for business. Also, this was probably the card that was keeping my credit rating where it was so I needed all this fixed as quickly as possible.
Being very concerned about all this, I decided to try Citi’s chat system. It seemed to work ok and whomever I was texting back and forth with assured me that they’d be looking into it and that I shouldn’t worry.
The next time I get on chat I’m told that I now need to call a special number and speak to a team member who can better help me.
When a human finally gets on the line and once again I explain my dilemma, he claims that he sees no record of a payment being made other than the one that I recently made.
Fortunately, Kalyn who’d sent me the checks also included her office phone number, and when I talked to her, she not only told me that Citi Bank had deposited the check on the same day it was delivered, she’d be happy to email me a copy of it.
Then to make sure they get it, I doubled down by also sending them a hard copy by priority mail.
However, when they claimed that there’s nothing more they could do, my rage boiled over and I ended up sending them a scathing email which I cc’d to all my friends who had juice.
Next, I heard from was my nephew Jamie Boychuk who’s a big honcho at CSX railway who says, “Hey, I know Michael Corbat who’s the CEO of Citi Bank, let’s get him involved.”
The next morning with a new attitude, I get back on the phone but of course, I still had to dance with Citi’s Robo system first, and it don’t know from attitude.
However, when Bruce told me that I probably needed to start the process all over again, I lost it and say to him rather loudly, “Hey pal, not only do I not understand most of what you’re saying, what I do understand I don’t like so I wanna talk to your f**king supervisor.
When the supervisor finally showed up, she instantly calmed me by saying “Mr. Johns, as I look at all this, it’s obvious to me that you sent the money and it’s also obvious that we’ve somehow lost it. My job is to find it.”
The Citi Saga that had gone on for more than a month and a half, was over.
The trouble with being a Centrist is twice as many things piss me off.
I thought that the New Yorkers all went home, but I could’ve sworn I heard a car horn the other day.
Remember when we used to worry about nuclear war? it turns out that the atom bomb was only big stuff, it’s the little stuff that’s killing us.